Compliance

At Oregon Telemed, your privacy and safety are our top priorities. Here’s what each policy entails:

HIPAA Privacy Notice:

Your privacy is important to us. Oregon Telemed follows all HIPAA Privacy and Security Rules to protect your health information.

• Use of Information: We use your health information only to provide care, process payment, and improve services.
• Sharing of Information: We will not share your information without your consent, except when required by law or to coordinate your treatment.
• Your Rights: You have the right to access your records, request corrections, and ask how your information has been used.
• Security: All telehealth sessions and records are encrypted and stored securely.

For questions about your privacy, contact us at support@oregontelemed.com or call 541-919-8444.

Terms and Conditions

Outlines responsible use of services, appointment expectations, and limits of telehealth care.

Telehealth Consent Form:

This is available and required of all patients to sign upon scheduling their appointments.

CONSENT: You have chosen to receive care utilizing telemedicine. Telemedicine enables healthcare providers at a different location to provide safe, effective, and convenient care through the use of technology. Your privacy and personal information is valued. Oregon TeleMed utilizes HIPAA-compliant tools and technology to keep your information safe and confidential. As with any healthcare service, there are risks associated with the use of telemedicine, including equipment failure, poor image resolution, and information security issues. You also understand that you cannot be physically examined and that you may need to come to a clinic or ED to complete the assessment or do further tests. You also consent to receive communication about your appointment via text messaging, email, and/or phone calls.

Diversity and Inclusion:

Oregon Telemed provides care to all patients with respect and without discrimination. We do not deny services based on race, color, national origin, age, disability, sex, gender identity, sexual orientation, religion, or any other protected status under state and federal law. Our providers are committed to equitable treatment and culturally responsive care. If you ever feel you have been treated unfairly, you have the right to report concerns to our compliance team at support@oregontelemed.com.

Non-Discrimination and ADA Compliance Notice

Oregon Telemed complies with applicable federal and state civil rights laws, including the Americans with Disabilities Act (ADA) and Section 504 of the Rehabilitation Act. We do not discriminate, exclude, or treat people differently because of race, color, national origin, age, disability, sex, gender identity, sexual orientation, or religion.

• Free aids and services for people with disabilities to communicate effectively (such as qualified sign language interpreters or written information in accessible formats).
• Free language services for people whose primary language is not English (such as qualified interpreters or translated materials).
• Accessible technology and materials for telehealth visits. Forms, consent documents, and educational materials are available in alternative formats (large print, Braille, or accessible electronic formats) upon request.
• Relay service support: Patients who are deaf, hard of hearing, or have speech disabilities may contact us through the Oregon Relay Service by dialing 7-1-1.

If you believe you have been discriminated against in any way, you may file a grievance with:

Oregon Telemed Compliance Officer
Email: support@oregontelemed.com
Phone: 541-919-8444

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR):
Online: https://ocrportal.hhs.gov
Phone: 1-800-368-1019
TDD: 1-800-537-7697
Mail: U.S. Department of Health & Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201

Privacy Policy

At Oregon Telemed, we take your privacy seriously. We follow all federal and state laws to protect your health information and ensure your data is kept safe.

• HIPAA Compliance: Your medical information is safeguarded under HIPAA Privacy and Security Rules.
• Data Collection: We only collect information needed to provide your care, process billing, and improve our services.
• Confidentiality: We will never sell your personal or medical information. Data is shared only with your consent or when required by law.
• Telehealth Security: All telehealth sessions are encrypted to protect your privacy during video visits.
• Patient Rights: You have the right to access your medical records, request corrections, and understand how your information is used.

If you have questions about our privacy practices, email us at support@oregontelemed.com or call 541-919-8444.

Controlled Substances Policy

Oregon Telemed complies with all Oregon state and federal regulations for safe prescribing. Our providers carefully evaluate each patient and only prescribe medications when medically appropriate and legally permitted.

• We do not prescribe opioids, narcotic pain medications, or benzodiazepines (such as Xanax, Valium, or Ativan) through telehealth.
• If you need these medications, we will refer you to an in-person provider who can safely manage your care.
• Stimulant medications (such as those for ADHD) and other controlled substances may require additional documentation, monitoring, and follow-up visits under Oregon law.

Safe Prescribing Practices:

• PDMP Check: We review the Oregon Prescription Drug Monitoring Program (PDMP) before prescribing controlled substances.
• Medical Documentation: A comprehensive medical history, current medication list, and diagnosis are required.
• Follow-Up Visits: Regular follow-ups may be required to ensure medications are effective and used safely.
• Monitoring: For certain medications, additional steps such as urine drug screens or coordination with other providers may be required.
• Refills: Controlled substance refills are closely monitored and may require a new visit, per state law.

How to Pay

Pricing: We bill insurance in Lane and Deschutes counties. Self-pay patients can access care at a discounted rate of $125 per visit when paid in cash.

Pay a Bill: If insured, your insurance will be billed directly. If self-pay, we will send you a statement. Questions? Call us at 541-726-4510.

Resources

• Translation Services: Support is available in your preferred language—please let us know your needs.
• Emergency Care vs. Urgent Care: Call 911 for emergencies. For non-critical concerns, use telehealth or urgent care.
• Birth Control: Confidential, judgment-free services for your birth control needs. Our providers will walk you through your options, answer your questions, and make sure you feel confident in your choice. Same-day prescriptions are available.
• GLP-1 Treatments: Coming soon for weight management—covered by some insurance or available for cash pay. In the meantime, please email us if you are interested in receiving this treatment.
• Mental Health: Telehealth counseling and psychiatric services launching in 2026.

Stay Connected

Contact: Email us at support@oregontelemed.com or call 541-919-8444.

Help

• Call 911 for emergencies.
• Visit the ER for life-threatening or urgent medical needs.
• For non-emergency support, email support@oregontelemed.com.